Any person or organisation accessing or using STA website by way of being persons trained is hereinafter known as “the customer”, “you” and that they are authorised to act in this way for the organisation they represent
Any person making payment on behalf of an organisation is confirmed by the organisation they are acting on behalf as authorised to do so for and on behalf of that organisation to the extent that the organisation is liable for any breach of these Terms and Conditions
Any person or organisation accessing or using STA by way of using training materials or resources is hereinafter known as “the user”
Accepting these Terms and Conditions constitutes the Contract between STA and you
In any matter of dispute, it is agreed that Simplecare Training Academy Ltd is the final arbiter
All resources and materials made available through the access or use of STA are the property of the Simplecare Training Academy by whom all local and international rights are owned and reserved
The customer agrees not to breach the rights, in any way, relating to the resources made available by and through STA
You acknowledge and agree that copyright and all other intellectual property rights in the Goods documents and materials associated with the Goods shall remain vested in Us and You will not acquire any title copyright or other proprietary rights in such Goods documentation or materials
The customer understands that material presented in good faith by STA is intended to promote the best-known practice but that it is the responsibility of the customer to make its own judgment as to the use of any material presented
No video, flash or other material made available on or through STA may be downloaded, copied, saved, duplicated, stored, archived, held, and or used in any way other than as intended directly for and by STA. To do so is a breach of copyright, for which action will be taken
Access to STA resources is only through appropriately paid-for formats as intended by STA. To do otherwise, in any way, is an infringement of our rights
STA provides resources for other organisations to use, it does not provide resources for private individuals. As such, STA is a “business to business” and not a “business to consumer” provider of services
Use of STA training courses (resources) is by having purchased, in advance, credits
After authorised cleared payment only one individual (user) can come to the training course once only
No one may come for a training course made available by STA without having paid for the one person taking one course once
An organisation may purchase as few or as many training spots in advance as they choose, according to their own chosen need
Payment must be made online via an approved debit or credit card prior to the issuing of credits or additional credits
Purchases in excess of 15 training spots at any one time may be made via separate arrangements without debit or credit card. However, spots will only be activated upon cleared payment
Accepting these Terms and Conditions means you accept that no refund, credit, or similar for paid for credits will be made by or on behalf of STA for any reason whatsoever after payment has been authorised electronically or cleared if not paid electronically
You accept that STA is not liable for unused spots if the individual does not attend a training session. The customer is wholly and entirely responsible for managing its staff to attend booked training sessions
Certificates issued by STA are given according to the GSA accredited experts’ satisfaction with the user’s understanding of the subject being trained. STA provides no guarantee that the user understands the subject, this is a matter for the customer to assess and manage appropriately
Complaints or concerns can arise through simple misunderstanding or genuine dissatisfaction, most usually resolved through discussion; a phone call usually suffices. Failing that, in the first instance, email info@simplecaretraining.com and write in the email subject “Complaint”. Please give us your name, email address, contact telephone number, and postal address with the details of your complaint to help us resolve it for you. Our Customer Services Manager will have your complaint or concern acknowledged within one working day and resolved within 21 working days.
If you are not satisfied with the resolution, please write to Simplecare Training Academy, Suite 3 2-4 Piccadilly Corner Business Centre, Bradford BD1 3LW addressing your letter to Customer Service. The matter will then be handled at the Director level within 21 days of receipt of your letter. It is our policy to keep such matters on file for at least 24 months to inform the development of our training provision
In accepting these Terms and Conditions, you agree to be bound by them
No alterations to these Terms and Conditions operate without the written authority of a Director of Simplecare Training Academy Ltd
The Contract shall be governed by the Laws of England and subject to the jurisdiction of the English Courts
